Motorhome accident repair

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Modern campers and caravans are more and more often complex vehicles of advanced design that require professional service. Professional service is of great importance, especially in the case of liquidation of damages after collisions or random accidents. In order to avoid losing the value of the vehicle and maintain its utility values for many years, we should entrust such works to specialists.

We are talking about claims handling with Michał Maślany - service manager of ELCAMP RV

Michał, for many years your company has been dealing with the distribution, retrofitting and service of several leading brands of motorhomes and caravans. What distinguishes you as a professional accident service?

Above all, experience and efficiency. Nothing can be left to chance here. Our specialists take part in most of the training courses conducted by leading manufacturers of camping vehicles in Europe. We have all the necessary tools for specialized motorhome repairs.

Above all, however, we make sure that the entire process of claim handling and repair is carried out with a minimum participation and maximum saving of our client's time.

And what is this claim settlement procedure?

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We represent the client at every stage of the liquidation process, both cash and non-cash. First, we secure the vehicle and tow it to our workshop. Then we report the claim to the insurer, replacing the client. The next step is visual inspection and preparation of the necessary documentation along with the cost estimate. We make repairs using only original spare parts. All necessary repairs and replacement of parts are performed in accordance with the art in cooperation with the insurer.

We make every effort to ensure that the customer does not incur additional costs or fees. Importantly - we make repairs regardless of the age of the vehicle - from the simplest to the most complex (replacement of walls, roofs, floors, etc.). We represent the client's interests at every stage of the claim handling process. After the repair, we carry out an inspection of the installation and tightness of the body, restore full functionality of the vehicle, taking care to preserve the value of the vehicle, but most of all for the safety of the user. On request, we can deliver the vehicle to the address indicated in Poland.

Is it possible to determine the approximate time of the loss adjustment? What about the warranty?

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Unfortunately, it is impossible to define a time frame. Everything depends primarily on the availability and delivery of spare parts to us by the manufacturer. Of course, the degree of damage and the complexity of the repair also have a significant impact.

The formal side of the claim settlement itself does not affect the time of vehicle repair, because the work is carried out independently and regardless of the valuation of an expert representing the insurer, which is favorable or unfavorable for the client.

What should the owner of a motorhome or caravan remember about when there is an unpleasant surprise in the form of a collision or a random accident?

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The liquidation of the damage is a nuisance in itself and may be associated with unnecessary nerves and a waste of time. I can definitely advise you to stay cool and entrust the liquidation to a professional company. First of all, we will avoid getting involved in formalities, potential conflict situations with the insurer, and above all - we will have a guarantee of professional repair . Recreational vehicles are items of considerable value and probably each of us would like to maintain this value as long as possible.

Specialists from ELCAMP RV in Krakow will be happy to help in any situation, regardless of the circumstances - failure, damage, collision, accident or other event.

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Maciej Kinal
Maciej Kinal

I feel best in the form of trade fairs and meetings with enthusiasts. Technical freak. In my life I have dismantled many motorhomes for the first time. Fan of large vehicles, mountain biking and traveling without weight and financial restrictions. At CampRest, I am responsible for all publications on automotive topics.

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Motorhome accident repairs
When we have a motorhome with a minor or larger accident, or we intend to buy a collision car, it is always worth contacting a proven service, specialized in repairing motorhomes. The Elcamp company from Krakow, known as a manufacturer and seller of motorhomes and a distributor of car parts and accessories, also runs a camping car repair service. Not only what's outside Most often, during a collision, elements of the outer skin of the car are damaged. The effects, however, can be much more serious. It is always worth checking if the equipment inside the vehicle and installations: water, gas, electricity, TV and others have not been damaged. The next stage of repair is the replacement of damaged parts . It is safest to get a specific, new part directly from the manufacturer. Elcamp gives a guarantee for all work performed, unless the repair at the customer's request was not carried out in accordance with the recommended technology. Then no one will take responsibility for any future faults. The biggest enemy of any building is its leakage . The vast majority of motorhomes have "sandwich" coverings. After a collision, check if there are any leaks through which water enters the interior, causing the frame to rot. In the event of damage or leakage of the roof, we will usually have nothing else to do but replace it with a brand new one. This usually takes a lot of time and money. Is the repair worth it? In the autumn and winter period, the workshop is working at full speed. A company with as much experience as Elcamp undertakes every repair of a damaged vehicle . Clients usually ask two questions: about the cost and duration of the work. Unfortunately, post-accident repair can take up to several months . This is due to the fact that not all parts are available "out of stock". The cost obviously depends on the degree of damage to the vehicle or its equipment. When the initial cost , which is usually estimated at the first inspection, exceeds the value of the car, it makes no sense to undertake repairs. Repair expenses are, of course, a river topic. They can be up to 100% of the market value of the vehicle. It is worth emphasizing, however, that it is not synonymous with the actual selling price - well-kept cars, repaired with the use of original parts, reach prices above average market prices. Please check before buying Sometimes it's a good idea to buy a used vehicle. However, be careful with new (or almost new) cars at bargain prices . Then we can almost be sure that they have had an accident. Of course, you can do something with them, but it is important to know about a possible collision. The purchase of an accident motorhome can even be profitable, provided that the vehicle is thoroughly inspected and, during the inspection, as much damage as possible related to the incident (or even earlier) is noticed. It even happens that the cost of post-accident work is lower than in the case of non-damage repair. Remember that previous defects are easy to hide in a damaged car, in which the seller will not allow us to connect, for example, electricity or gas during the inspection, explaining that the installations may be out of order. Sometimes it is of course true, but in this way we are deprived of the possibility of checking individual pieces of equipment. Haste is a bad advisor To find a used motorhome in good condition, you need to spend some time searching for it. It is rare that the first copy that catches our eye is actually worth buying. Here there is a small problem - buying a car abroad. Since we are going far and spending money to see the car, even if it does not correspond to the description, we often decide to buy it anyway. This is a serious mistake. When we are not specialists ourselves, it is best to opt for an advisor - it is an expense much lower than the unexpected repair later. Elcamp's experts often advise on the purchase of damaged or used cars, both at the company's headquarters and at the seller, at the request of customers. However, as they say themselves, nothing can replace a car inspection in a professional service prepared for the comprehensive service of camping vehicles, which has all the necessary equipment. Thanks to them, it is possible to detect defects that even an experienced specialist will not notice with the naked eye.